Help and Questions

We're here to help!

Find answers to common questions below or reach out to us directly.

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Click the tracking link to see your package's current location and estimated delivery date.

Do you ship internationally?

Yes! We ship to over 25 countries worldwide. International orders may be subject to customs fees, import duties, and taxes upon arrival — these are the responsibility of the customer and are not included in the order total or shipping cost. Orders refused due to unpaid duties will not be eligible for a refund.

What's your return and exchange policy?

We accept returns within 14 days of delivery. Items must be unused and in original condition. Please contact us to initiate a return.

How long does shipping take?

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. Delivery times vary by destination and carrier — once your order has shipped, you'll receive a tracking number via email.

What are your shipping rates?

Local Delivery (Metro Vancouver): Available on orders over $50 CAD. Message us for details.

Canada: Free Standard Shipping on orders over $100 CAD. Standard Shipping: $15.00 CAD (under 2 kg) / $21.90 CAD (2–30 kg). Express Shipping: $25.00 CAD (under 2 kg).

United States: Standard International: $25.00 CAD (0.5–1.5 kg) / $35.00 CAD (1.5–30 kg). Express International: $45.00 CAD (under 1.5 kg).

International: We ship to over 25 countries worldwide via Canada Post, DHL Express, or FedEx. Rates for all other countries are calculated at checkout based on your location and order weight.

My order is late or hasn't arrived — what should I do?

First, check your tracking number (sent via email when your order shipped) for the latest update from the carrier. Estimated delivery times are provided by the carrier and are not guaranteed. If your tracking shows no movement for an extended period or your package is marked as delivered but hasn't arrived, please contact the carrier directly. For further assistance, you can also reach us at orders@ravekreationz.com and we'll do our best to help.

Please note: Once your package has been handed over to the carrier, Rave KreationZ is not responsible for any delays, lost packages, or delivery issues caused by the carrier, weather, customs processing, or other circumstances beyond our control.