Help and Questions

We're here to help!

Find answers to common questions below or reach out to us directly.

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Click the tracking link to see your package's current location and estimated delivery date.

What's your return and exchange policy?

We accept returns within 14 days of delivery. Items must be unused and in original condition. Please contact us to initiate a return.

How long does shipping take?

Standard shipping typically takes 5-7 business days within Canada. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship within Canada only. We're working on expanding our shipping options.

How can I contact customer service?

You can reach us at ravekreationz@gmail.com or through our contact form. We typically respond within 24-48 hours during business days.

Still have questions?

Don't hesitate to reach out - we're happy to help!